Insights / Field notes
Thinking behind the systems.
Practical notes on the decisions that make business software useful. Start with the workflow, question the assumptions, and build with a clear purpose.
Before you replace the spreadsheet, understand the job it does.
A practical way to decide which parts of a spreadsheet workflow deserve to become software.
Automate the handoff. Keep a person responsible.
The trigger is only the beginning. Good automation makes ownership, exceptions, and recovery visible.
Build, buy, or connect? Start with the workflow.
A decision framework for choosing software without making the business harder to operate.
A better way to operate
Tell us what’s slowing
your business down.
A spreadsheet. A handoff. A process that needs too much follow-up.
That’s a useful place to start.